Frequently Asked Questions

Common questions about plans, features, and setup.

Getting Started

What is everreach?

everreach is a virtual phone service designed for small businesses and growing teams. It gives you a professional local (01/02) or national (0330) number that rings straight to your existing mobile or landline. No apps to install, no contracts to sign.

Can I use this with my team?

Yes! Our Grow and Run plans are designed for teams. You can ring multiple colleagues' phones at once (Simultaneous Ringing - coming soon) or set up a menu (e.g., 'Press 1 for Sales') to route calls to different people.

How long does setup take?

Setup is instant. As soon as you choose your number and plan, your new number is live and ready to receive calls. You can start configuring your call routing immediately.

Do I need a new phone?

No. everreach works with your existing mobile or landline phone. You simply link your current number to your new everreach number.

Do I need a credit card to sign up?

Yes, we require a card to set up your account. The Start plan includes a 30-day free trial, so you won't be charged during the trial and can cancel anytime before it ends. Grow and Run are billed monthly from sign-up.

Can I keep my number if I leave?

Yes, you can port your number away from us if you decide to leave. We believe you'll want to stay because you love the service, not because you're trapped.

Plans & Billing

What are the costs?

Plans start from £10/month + VAT. This includes your number, all features, and a bundle of minutes. There are no setup fees and no long-term contracts.

How do the minutes work?

Your plan includes a bundle of minutes for forwarding calls to UK mobiles and landlines. If you exceed this, you can simply upgrade to the next plan up. We'll notify you before you run out.

Is there a contract?

No. everreach is a monthly rolling subscription. You can cancel at any time via your online dashboard.

Features

Can I set opening hours?

Yes! You can choose exactly when your phone rings. Outside of these hours, you can send calls straight to voicemail or to a different number.

How does voicemail work?

If you miss a call, your customer can leave a message. We'll email the audio file directly to you so you can listen to it on your smartphone or computer instantly.

Can I use a Call Menu (IVR)?

Absolutely. You can set up a menu like 'Press 1 for Sales, Press 2 for Support' to route calls to different people or departments.